![]() ![]() "For instance, how do we continue to evolve the employee experience so the best and the brightest not only choose to come and work with us, but also stay and grow? This is of particular importance with respect to retention in the retail and technology sectors." "As with any evolution, we need to ask important questions and listen to employee feedback before implementing changes," said Best Buy Canada's Chief Human Resources Officer, Chris Taylor. ![]() Reducing the amount of time human resources staff must spend answering the phone or emails to provide basic information is likely to be greeted with rapturous appreciation. When enquiring about positions, job seekers can talk to the bots and get information about the role, and even request application packs.Īsk any HR person about the time which must be dedicated to recruitment and you'll understand why so many dread the process. With so many administrative tasks easily handled by technology, it's simply not necessary for this disparity to occur any longer.įor example, AI-powered chatbots can be used to vet candidates in the first stages of the employment process. These days, too many HR employees are swamped with so much busy work that they have little time left to devote to speaking and interacting with the actual people they're supposed to be responsible for. What digitization in HR achieves is this: By handing over administrative and bureaucratic tasks to machines, flesh-and-blood HR staff are freed up to spend more time on the personal aspects of their role, which relate more directly to employees. So, just how can digital technology make the HR process seem more human? After all, wouldn't handing work over to computers have the inverse effect? Apparently not. Now, Best Buy is using AI, machine learning, and other leading technology to - somewhat counter-intuitively - put the human touch back into human resources. ![]() As digital technology permeates almost every corner of every industry, the modern workplace is a very different animal from the one that existed only a decade or two ago. ![]()
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